Trailwinds Dispatch goes fully live September 1 — try it free for two weeks.
Dispatch for hospice & home-based care
When a family calls at 2 a.m., help is already on the way.
One live dashboard for triage. One calm app for nurses in the field. Trailwinds Dispatch carries an urgent call from the phone to the bedside — with every response time tracked, minute by minute.
HIPAA baked in from day one · designed with the on-call team at Trailwinds Hospice
Hospice work doesn’t keep business hours. Neither should the systems behind it.
Built hand-in-hand with a working on-call team — for hospices, palliative programs, and any agency that sends nurses into the night.
What you get
Everything the on-call shift needs. Nothing it doesn’t.
Live dispatch board
Every nurse and every open visit on one map, with acceptance timers running in real time.
Built for the triage nurse
The system informs — ETAs, statuses, history. Your nurse decides. No auto-assignment, ever.
One-tap accept in the field
Loud alerts, big buttons, and in-app directions — designed for a nurse in a driveway at 2 a.m.
Escalations that don't sleep
Unaccepted visits escalate automatically at 5 and 10 minutes, so nothing slips through a quiet phone.
Response times, proven
Median response by priority, night by night — ready for your leadership and your surveyors.
Private by design
Role-based access, an append-only audit log, and patient details that never leave secure walls.
How it works
From the phone call to the front door.
01
Triage takes the call
Create the assignment — patient, visit type, priority — with every nurse’s status and position in view.
02
The nurse accepts on their phone
A loud alert, one tap to accept, directions in-app. Declines bounce straight back to triage with a reason.
03
Everyone sees status, live
Accepted, en route, arrived, completed — timestamped as it happens, rolled into nightly metrics.
Security & compliance
HIPAA baked in — not bolted on.
Dispatch was built compliance-first — not audited into shape afterward. Patient details live behind authenticated, role-checked sessions and nowhere else.
Read our security practices →✓PHI never rides in push notifications, logs, or URLs.
✓Every patient search and record view is audit-logged, append-only.
✓Permissions enforced server-side on every request — never just in the app.
✓Verified-device sign-in, automatic session locks, and a BAA-backed infrastructure stack.
Two weeks, free, on your own service area.
The full platform — your coverage map, your visit types, your roster. No card required, set up in days.